Managing the guest registration process, including check-ins, room assignments, key issuance, and departures in accordance with hotel operating standards.
Processing room charges, cash/card transactions, billing reconciliations, and routine folio verifications accurately.
Addressing guest inquiries, special requests, and complaints promptly, escalating complex service issues to the Front Office Supervisor.
Coordinating with housekeeping and maintenance departments to monitor room readiness, maintenance logs, and inventory statuses.
Answering switchboard calls, routing messages, and assisting with direct reservation inquiries professionally.
Performing basic night audit handovers, end-of-shift reporting, and data entry into the property management system.
Maintaining an orderly, secure front desk and lobby reception area aligned with brand presentation standards.
Managing the guest registration process, including check-ins, room assignments, key issuance, and departures in accordance with hotel operating standards.
Processing room charges, cash/card transactions, billing reconciliations, and routine folio verifications accurately.
Addressing guest inquiries, special requests, and complaints promptly, escalating complex service issues to the Front Office Supervisor.
Coordinating with housekeeping and maintenance departments to monitor room readiness, maintenance logs, and inventory statuses.
Answering switchboard calls, routing messages, and assisting with direct reservation inquiries professionally.
Performing basic night audit handovers, end-of-shift reporting, and data entry into the property management system.
Maintaining an orderly, secure front desk and lobby reception area aligned with brand presentation standards.
Desired Candidate Profile
High school diploma or equivalent; a diploma or bachelor’s degree in Hospitality Management is an advantage.
1 to 2 years of proven experience as a Receptionist, Front Desk Associate, or Guest Service Representative in the hospitality sector.
Candidate must currently reside in the UAE and be available to join immediately.