• Managing the guest registration process, including check-ins, room assignments, key issuance, and departures in accordance with hotel operating standards.

• Processing room charges, cash/card transactions, billing reconciliations, and routine folio verifications accurately.

• Addressing guest inquiries, special requests, and complaints promptly, escalating complex service issues to the Front Office Supervisor.

• Coordinating with housekeeping and maintenance departments to monitor room readiness, maintenance logs, and inventory statuses.

• Answering switchboard calls, routing messages, and assisting with direct reservation inquiries professionally.

• Performing basic night audit handovers, end-of-shift reporting, and data entry into the property management system.

• Maintaining an orderly, secure front desk and lobby reception area aligned with brand presentation standards.

• Managing the guest registration process, including check-ins, room assignments, key issuance, and departures in accordance with hotel operating standards.

• Processing room charges, cash/card transactions, billing reconciliations, and routine folio verifications accurately.

• Addressing guest inquiries, special requests, and complaints promptly, escalating complex service issues to the Front Office Supervisor.

• Coordinating with housekeeping and maintenance departments to monitor room readiness, maintenance logs, and inventory statuses.

• Answering switchboard calls, routing messages, and assisting with direct reservation inquiries professionally.

• Performing basic night audit handovers, end-of-shift reporting, and data entry into the property management system.

• Maintaining an orderly, secure front desk and lobby reception area aligned with brand presentation standards.

Desired Candidate Profile

• High school diploma or equivalent; a diploma or bachelor’s degree in Hospitality Management is an advantage.

• 1 to 2 years of proven experience as a Receptionist, Front Desk Associate, or Guest Service Representative in the hospitality sector.

• Candidate must currently reside in the UAE and be available to join immediately.