• Respond to customer enquiries by answering product and service questions

• Suggest information about products and services

• Provide updates on the status of LPO, order, delivery etc

• Fulfil customer needs to ensure customer satisfaction

• Send quotations from the enquiries received within the limited time frame

• Follow up for the enquiries & generate sales.

• Receive and manage incoming calls, emails, sales enquiries and other queries

• Maintain customer database/CRM

• Handle complaints, provide appropriate solutions and alternatives within time limits and follow up

• Follow up with customer for LPO confirmation and processing

• Follow up with customer for payment collection

• Maintain sales data regularly and consolidate for review meetings on weekly / monthly basis

• Prepare technical submittal and prequalification files

• Build and maintain relationships with customers

• Make cold calls to generate sales enquiries

• Keep records of customer interaction, and file documents

• Sales Order processing & getting approval from credit control team

• Follow up with planning / Operations team for delivery schedule & communicate with customers

• Picklist preparation & delivery coordination

• Coordinate with customer / Salesmen / Internal team for sample, Submittals etc

Desired Candidate Profile

• Strong phone contact handling skills
• Active listening
• Customer orientation
• Ability to adapt / respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively