• Provide first-line support for hardware and software issues, ensuring swift resolution to maintain productivity.
• Monitor and manage IT systems and networks, proactively identifying potential issues before they escalate.
• Document troubleshooting processes and solutions to create a comprehensive knowledge base for future reference.
• Install, configure, and maintain operating systems and applications, tailoring setups to meet user needs.
• Assist in the onboarding of new employees by setting up workstations and providing necessary training on IT tools.
• Manage user accounts and permissions, ensuring compliance with company policies and security protocols.
• Conduct regular system updates and patches, safeguarding against vulnerabilities and ensuring optimal performance.
• Collaborate with cross-functional teams to support IT project implementations and provide technical insight.
• Respond to service requests in a timely manner, prioritizing tasks based on urgency and impact on operations.
• Maintain inventory of IT equipment and supplies, overseeing procurement and lifecycle management.

Desired Candidate Profile

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, or a related discipline.

• Relevant professional experience in enterprise IT support, systems administration, IT infrastructure, or a similar technical role.

• Demonstrated experience supporting users and troubleshooting complex IT issues across hardware, software, operating systems, servers, networks, and enterprise applications

  
  

  Technical Skills:

  • Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, and user/group permissions.

  • Practical knowledge of virtualization, storage, backup, monitoring, patch management, and print management.

  • Good understanding of TCP/IP, LAN/WLAN, VLANs, switching, IP addressing, and enterprise networking.

  • Knowledge of Google Workspace or similar enterprise productivity platforms.

  • Knowledge of scripting or programming languages such as PowerShell, Python, JavaScript, or similar technologies is desirable.

  • Knowledge of databases, APIs, web technologies, application integration, Git/version control, Linux, containers, or automation platforms is an advantage.

  • Practical knowledge or exposure to AI technologies and AI-enabled applications is an advantage.

  • Relevant certifications in Microsoft, Cisco, Fortinet, Linux, cloud computing, cybersecurity, virtualization, or related technologies will be an advantage.

  
  Key Competencies:

  • Strong analytical and problem-solving skills.

  • Excellent troubleshooting and diagnostic capabilities.

  • Strong communication and interpersonal skills.

  • Good customer-service orientation with the ability to support users professionally.

  • Strong documentation and organizational skills.

  • Ability to work independently and as part of a team.

  • Ability to manage multiple priorities and work effectively under pressure.

  • Ability to coordinate effectively with internal stakeholders and external vendors.

  • Willingness to participate in after-hours support and scheduled maintenance when required.