As a Customer Support for a bulk SMS company, your role would involve a combination of customer engagement, technical support, and sales support activities.
Here's a general description of the responsibilities you might have in such a position:
Key Responsibilities:
- Serve as a primary point of contact for existing customers, providing assistance and resolving their queries related to the bulk SMS services.
- Troubleshoot technical issues and offer step-by-step guidance to customers on how to use the platform effectively.
- Collaborate with the technical team to escalate and resolve complex technical problems that may arise.
- Ensure timely and satisfactory resolution of customer issues, maintaining a high level of customer satisfaction.
- Provide training to customers on using the bulk SMS platform and its various features.
Qualifications
- Proven track record in sales, business development, and client relationship management.
- Preferably with 1 to 3 years of experience.
- Excellent communication and presentation skills
- Strong negotiation and closing skills
- Ability to work independently and as part of a team
- Self-motivated and target-driven
- Experience in the IT industry or operations management is a plus
- Bachelor's degree in Business, Marketing, or a related field