Candidate must be available in UAE

• Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Interact with the senior management to understand updated organizational policies and new products.
• Identify practical challenges in a project to rectify the issues for final delivery.

Skills

• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
• Strong phone handling skills and active listening.
• Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
• A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
• Excellent computer skills.