Roles & Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in the database in a comprehensible way
Skills
Preference:
- Immediate Joiners
- Minimum 2 years’ experience in relevant field
- Ability to multi-task, set priorities and manage time effectively
Qualifications:
- Any Bachelor’s Degree
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
Benefits: