Roles & Responsibilities:
- Handle many inbound and outbound calls to customers and clients managing room reservations
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy-related answers.
Skills
Preference:
- Immediate Joiners
- Age Limit – 35 years
- Experience in managing reservations in hospitality or travel industry preferred
Qualifications:
- High school diploma or similar
- Min 1-year experience in Call Center
- Good communication skills in English and Arabic (Bilinguals preferred)
Benefits: