Call Center Agent

  • Manage inbound and outbound calls in a timely manner.
  • Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness.
  • Keep the customer interested in the features and utility of a product through effective telephonic communication.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Offer optimum call support service by initiating conversations in a respectful and welcoming tone.

Skills

  • Proven track record of handling all the duties and responsibilities of a call center agent or associate.
  • Strong phone and verbal communication skills.
  • Showing high efficiency along with handling several tasks in the daily routine.
  • Proficient in using modern communication tools and software for facilitating formal routine processes.
  • Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
  • Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.
Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt