• Deal with the organization's telephonic conversations with utmost diligence and punctuality.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• provide information to the customer about our products and create lead using proper lead type.
• Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
• Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
• Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Skills

• Proven track record of handling all the duties and responsibilities of a call center agent or associate.
• Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
• Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
• Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
• Smart communicator with the potential to elaborate practical advantages of the company's products.
• Portraying a positive outlook towards suggestions from the management related to required improvements.