• Attend and manage formal calls and provide accurate and concise information without any delay.
• Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness.
• Elaborate on the features, specifications, and details of the company's product to convert the potential prospect into a consumer.
• Develop long-term contacts through qualitative telephonic discussions and conversations.
• Manage a comprehensive call center record by storing data related to all incoming and outgoing official telephonic conversations.
• Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Skills

• Expertise in working as a call center professional in a professional agency or BPO.
• Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
• A passionate individual with the potential to handle multiple activities while attending a call simultaneously.
• Proficient in using modern communication tools and software for facilitating formal routine processes.
• Polished convincing and negotiations skills.
• Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.