Shiplifier is an e-commerce shipping software company, helping small and medium-sized online retailers streamline their shipping process. We are looking for an experienced Sales Account Manager to join our team and help us manage and grow our relationships with our valued customers.

Minimum Degree and Major

Bachelor's Degree in Business, Marketing, or a related field.

Job Location

Dubai, UAE

Company Description

Shipping Aggregator

Responsibilities

·      Communicating with clients to understand their needs and explain product value.

·      Serve as the primary point of contact for a portfolio of accounts, building and maintaining strong relationships with key stakeholders.

·      Provide guidance and support to customers on best practices for using the Shiplifier platform, including onboarding, training, and ongoing account management.

·      Monitor and analyze customer usage and performance metrics, identifying opportunities for growth and engagement.

·      Work closely with cross-functional teams, including sales, support, and product, to ensure customer needs are being met and to drive product enhancements and new features.

Qualification

·      3+ years of experience in account management, customer success, or a related field, preferably in a software or e-commerce company.

·      Excellent communication and interpersonal skills, with the ability to build strong relationships and communicate effectively with customers and cross-functional teams.

·      Strong analytical skills and the ability to use data to identify trends, opportunities, and areas for improvement.

·      Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.

·      Self-motivated and able to work independently, with a strong sense of ownership and accountability.

Other skills:

·      Great academic records.

·      Excellent oral and written communication skills.

·      Able to prioritize work and meet deadlines.

·      Proficiency in negotiation technique.

·      Ability to cultivate and maintain strong relationship with clients.

·      Proactive, self-sufficient, fast-learner, persistent, with a high-quality mindset.

·      Passionate about technology and e-commerce.

·      Problem-solving skills.

Languages

English & Urdu

Salary

Commission-based Only

Working experience

3+ years

Working days and hours

• Monday - Friday, 9:00 am - 6:00 pm.

Skills

• Superb communication, interpersonal and follow-up skills.
• Seamless interaction with a confident body language to connect and follow-up with clients and team members.
• Flawless exchange of ideas during peer-to-peer communication and the ability to follow-up effectively.
• Familiarization with business tracks, complemented by the initiative to steer a team effectively.