Basic Function  

Customer Service and relations Role in a growing distribution business dealing with multiple restaurants brands.

Customer Service is first point of contact between Stores and Operations for orders, deliveries, issues (shortage, replacement, schedule etc ) as well Sale Invoice creation.

Major Duties and Responsibilities:

·      Receive and process sales order.

·      First point of contact with stores for orders, shortage and replacement and delivery schedule.

·      Coordinate with Operation Coordinator and Operation team to find and communicate solution to the customer.

·      Timely issuance of Sale Invoices, Credit note and Sale return and communicate to Customer as well as Operation Team.

·      Handling customer complaints and maintain customer complaint register

·      Internal communication on updates from stores, issues, and resolution feedback.

·      Switch Over, New Product communication with customer

·      Reports

Skills

Qualifications

Behavioral Competencies

University/Relevant degree accountancy will be an advantage

·      Smart and Ability to Sell

·      Good and timely communication with customer and suppliers

·      Proactive

·      Take initiate on cost saving activities