What you will do:-

Description of Accountability:

Retail Operations

• Design & development of operational retail efficiencies aligned to and supporting the M&S store transformation
• Develop business cases and/or demand requests as required and work in partnership with AF retail teams to deliver projects (POS , RFID , CAFÉ)
• Utilise existing and new platforms to stay in touch with the needs of our customers and colleagues
• Develop an effective network in other industries to share and learn best practice and identify opportunities to apply the most effective future industry thinking
• Identify, Deliver and Embed cost reduction initiatives in OPEX Cost Areas and the end-to-end operations
• Design and Implement more efficient processes and ways of working in stores
• Ability to recognise new opportunities in a retail environment to drive sales

Sales & Reporting

• Uses the business daily, weekly and monthly MI to understand store
• performance in line with the Operations Plan and KPI’s.
• Support business to make discernible differences across the
• operations with accurate and insightful data analysis. - Timely reporting - Data Analysis and process
• Demonstrate knowledge of and experience with software tools to create, edit, and analyze complex reports, graphs, and presentations.
• Be able to make sound decisions and the ability to take initiative and accountability for the accuracy of information.
• Collaborate with EIT and others to standardize reporting and automate reports where possible

People & Communications

• Work with HRBP to deliver targeted people solutions to create employee engagement, compliance to HR Policies and local legislation
• Set up succession plans to sustain continuity and development.
• Role model M&S and AL Futtaim Leadership Competencies and Way behaviours
• Build, coach and develop the team across each region ensuring the talent pipeline
• Ensure clear goals and accountabilities are set and communicated to the team
• Support Head of Commercial Operations in communicating and cascading key messages to store team members.

Cost

• Investigates & manages all store reporting to maintain accuracy,
• Drive efficiency and provides advice & solutions where necessary to maintain data integrity.
• Provides evidence to stores to drive actions required to reduce stock and cash losses. Provides productivity data, reviews, and makes recommendation to improve Business targets.

Service

• Delivery of KPI measures of performance and operational excellence through leveraging colleague capability, teamwork, and collaboration
• Working as part of a diverse and experienced store team where you will be confident to challenge peers and work collaboratively creating an inclusive and diverse workplace and the M&S brand
• Delivers great service for our customers and acts as a role models ‘”Doing the Right Thing’ and living our Values in retail “ Inspiration ”“Innovation” “Integrity” and “In Touch
• Prepares and provides all retail MI and delivers on time in line with agreed SLA’s
• Work with Sake holders to drive a productive and efficient operation in a store which trades and operates legally and safely, protecting Customers, Colleagues,

Skills

Required Skills to be successful:

• Interpersonal Skills.
• Problem analysis and problem-solving
• Technical knowledge
• Delighting Our Customers
• Collaboration 
• Managing Complexity 
• Influencing Others

What equips you for the role:

• Bachelor Degree (Masters Preferred)
• 5+ years’ experience in similar field.
• Excellent communication skills across all levels, including influencing senior stakeholders
• Resilience and confidence to drive and deliver cultural and behavioral change and develop at team of colleagues for the future
• Team player who can communicate effectively and build strong relationships in order to work confidently alongside a strong, high performing leadership team.
• Strong understanding of retail operational principles as well as the ability to analyse and interpret a range of commercial data to support decision making in order to drive sales performance
• Excellent presentation skills and the ability to simplify complex problems/messages
• Strong negotiation skills – the ability to influence a skeptical audience
• Excellent time management skills with the ability to multi-task
• High level of motivation, enthusiasm and persistence.
• Ability to be a change agent within the organisation.
• Highly analytical person with great precision and attention to detail
• Problem solving skills
• Working knowledge in SAP – ERP system (preferred) Good knowledge of MS Excel, Word and PowerPoint Strong analytical skills