Responsibilities:

1. Operational Oversight:

• Oversee daily operations and ensure that all processes run smoothly and efficiently.
• Develop and implement operational policies and procedures to enhance productivity and customer satisfaction.

1. Team Management:

• Lead, mentor, and manage a team of operations staff, providing guidance and support to ensure high performance.
• Conduct regular performance reviews and provide constructive feedback to team members.

1. Strategic Planning:

• Collaborate with senior management to develop and execute operational strategies aligned with the company’s goals.
• Identify opportunities for process improvements and implement changes to enhance operational efficiency.

1. Budget Management:

• Develop and manage operational budgets, ensuring cost-effectiveness and adherence to financial goals.
• Monitor expenses and identify cost-saving opportunities without compromising quality.

1. Quality Control:

• Implement and oversee quality control measures to ensure the highest standards of products/services.
• Address and resolve any issues related to quality and operational efficiency.

1. Performance Metrics:

• Develop and track key performance indicators (KPIs) to measure operational success and identify areas for improvement.
• Prepare regular reports for senior management, highlighting operational performance and strategic recommendations.

1. Compliance and Safety:

• Ensure compliance with all relevant laws, regulations, and company policies.
• Promote a culture of safety and oversee safety protocols to protect employees and assets.

1. Vendor and Supplier Management:

• Manage relationships with vendors and suppliers to ensure timely and cost-effective procurement of materials and services.
• Negotiate contracts and agreements to secure favorable terms.

Skills

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.
• Minimum of 5 years of experience in operations management or a similar role.
• Proven track record of successfully managing and leading operational teams.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and operations management software.
• Ability to work under pressure and manage multiple tasks simultaneously.