Responsibilities

• Operational Management:
• Supervise daily operations within the assigned department, ensuring all activities run smoothly and efficiently.
• Monitor and manage staff performance, addressing any issues promptly and effectively.
• Ensure compliance with company policies, health, and safety regulations, and industry standards.
• Guest Services:
• Maintain a visible presence with guests, addressing any inquiries or concerns promptly and courteously.
• Enhance the guest experience by consistently providing high-quality service and anticipating guest needs.
• Resolve guest complaints in a professional and efficient manner.
• Staff Supervision and Development:
• Train, mentor, and motivate team members to deliver excellent service.
• Conduct regular team meetings and performance reviews, providing feedback and identifying areas for improvement.
• Schedule staff shifts and manage labor costs within budget.
• Quality Control:
• Conduct regular inspections to ensure facilities and services meet the highest standards of cleanliness, presentation, and functionality.
• Implement and monitor quality control procedures to maintain excellence in service delivery.
• Administrative Duties:
• Assist in budget preparation and cost control initiatives.
• Maintain accurate records of inventory, equipment, and supplies.
• Prepare reports on department performance, guest feedback, and staff activities.

Skills

Qualifications

• Education:
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Relevant certifications in hospitality or customer service are a plus.
• Experience:
• Minimum of 3 years of supervisory experience in the hospitality industry.
• Proven track record of delivering exceptional guest service.