DESCRIPTION
The Program Manager will contribute to the design and implementation of carrier performance on agreed, cross-border, carrier-related KPI's and SLA's Inbound and Outbound of MENA lanes including FCs basis the parameters set by the overseas marketplaces. They will facilitate flow of information between different stakeholders (Carriers/Hubs/Warehouses/Amazon Stakeholders). The Program Manager will support in resolving any potential issues that affect customer/vendor/seller experience and delivery performance by conducting problem analysis, researching & querying internal tools, making prompt judgement and through an effective communication with the stakeholders. They will propose, manage, participate and implement global or local continuous improvement initiatives as well as stepped improvements basis the parameters set by the overseas marketplaces. They are an analysis expert who leverage a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information. They ensure data quality and build scalable tools. They communicate findings with the most effective and influential methods.
Key job responsibilities
Responsibilities include, but are not limited to:
•Manage daily queries and requests from Carriers and Internal Stakeholders leveraging internal tools and resources basis the standard operating procedures set by the overseas marketplaces. Escalate to Amazon internal stakeholders as necessary.
•Prepare weekly/monthly reports on Carrier related KPI metrics, analyze, identify outliers and engage with carriers to identify the cause. Communicate trends, brewing problems and solutions clearly to stakeholders
•Manage engagement with relay operations centers and ensure timely support is procured from them for carrier operations in the region
•Engage with FCs to secure alignment and ensure shipments are inbounded seamlessly
•Work with Carriers, FCs, Business and other stakeholders on continuous improvement projects
•Ability to navigate in ambiguous situations and setup mechanisms for smooth operations
•Provide volume forecast to carriers during peak season and as the systems become available in Weekly/Monthly Cadence
•Document and measure standard work within country and between trading lanes to improve reliability and predictability and performance measurement
•Translate basic business problem statements into analysis requirements; Influence and implement specified analytical approach
•Write SQL queries, create efficient outputs, pull internal & external data needed with standard query syntax; periodically identify more advanced methods of query optimization
•Cross-check pulled data against other published sources to determine fidelity, and drive actionable recommendations from analysis that impact a process or team
•Implement/deploy data visualization or communication tools (e.g., metrics dashboards, decks, flashes)
About the team
Amazon SEND is a cross border shipping platform, that allow sellers to book, pay and track cross border FBA shipments within Amazon Seller Central across different modes (Air & Ocean freight)
Skills
BASIC QUALIFICATIONS
- 4+ years of program or project management experience
- Bachelor's degree in Computer Science, Operations Research, Math, Statistics.
- Advanced Microsoft Office skills, particularly Excel and analytical platforms
- Experience in developing requirements and formulating business metrics for reporting, familiarity with data visualization tools, e.g. Tableau
- Analytical horsepower to break down complex problems, and a strong will to get things done and deliver results
- Engagement with cross-border stakeholders and work within in a global team across time-zones
- Ability to display complex quantitative data in a simple, intuitive format and to present findings in a clear and concise manner
- Superior verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and external organizations
- Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Strong interpersonal skills with ability to interact with all levels of stakeholders.
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- PMP/Six sigma or Project Management certification
- 4+ years of relevant experience in a business analyst, data analyst or Program/Project Management role
- Advanced technical or business degree (MS or MBA)
Job details
- ARE, Dubai
- Sales, Advertising, & Account Management