Assistant Front Office Manager for Waldorf Astoria Maldives assists the Front Office Manager in all Front Office Operations to ensure profitability by maximizing revenue opportunities, monitors the plan key performance targets to ensure goals are achieved and control costs. Ensures all systems are kept up to date with accurate information and Hilton standards are complied with fully. Develops team, individual skills and performance to the highest possible level. To deliver loyalty program benefits and to promote enrolment of Hilton Honors and quality standards to ensure total guest satisfaction.

In addition, the following knowledge, skills, and abilities are required:

·       Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

·       Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement of our resort experience

·       Ensure regular and VIP Guests are recognized and that the Front Office department operates with a guest centric attitude going above and beyond providing unforgettable experiences.

·       Develops specific goals and plans to prioritize, organize, and accomplish your work.

·       Set departmental objectives, work schedules, budgets, policies, and procedures

·       Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

·       Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

·       Maintain good communication and working relationships with all resort departments

·       Monitor staffing levels to meet cover business demands

·       Conduct daily briefings and monthly communication meetings

·       Manage Team members performance issues in compliance with company policies and procedures

·       Recruit, manage, train and develop the Front Office team

·       Comply and have a full understanding of the resort security, fire regulations and all health and safety legislation

·       Act in accordance with policies and procedures when working with front of house equipment and property management systems

·       Assist with the coordination with the local authorities and local parties when is require

• Performs other duties as assigned, requested or deemed necessary by management

What are we looking for?

The Assistant Front Office Manager for Waldorf Astoria Maldives is always working towards achieving the hotel’s Front Office performance objectives and maximizing profitability. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow;

·       Minimum of two (2) years in a similar management level position

·       Luxury Hotel / Resort experience

·       Proficient level of verbal English and knowledge of local language is a plus

·       Sound computer knowledge including Microsoft Office, Opera and Fusion

·       Excellent communication skills

·       Ability to thrive at work with essential components of service excellence such as team work, flexibility and responsibility.

·       Ability to handle difficult situations in a professional manner

·       Ability to work non-shift duties

·       Extensive knowledge of Maldives

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!