System Administration:

• Manage and administer the organization's computer systems, servers, and software applications.
• Ensure the smooth functioning of hardware and software infrastructure.
• Network Administration:
• Oversee the organization's network infrastructure, including routers, switches, and firewalls.
• Implement and maintain network security measures to protect against cyber threats.

Hardware Maintenance:

• Conduct regular maintenance and troubleshooting of computer hardware components.
• Coordinate with vendors for repairs and replacements as needed.
• Software Maintenance:
• Install, update, and maintain software applications used across the organization.
• Monitor software licenses and ensure compliance.

User Support:

• Provide technical support to end-users, addressing issues related to hardware, software, and network connectivity.
• Assist in training employees on the use of IT systems and applications.

Backup and Recovery:

• Implement and manage data backup systems to prevent data loss.
• Develop and test disaster recovery plans to ensure business continuity.
• Security Management
• Monitor and manage cybersecurity measures to protect against unauthorized access and data breaches.
• Conduct security audits and implement necessary safeguards.

IT Policy Implementation:

• Assist in the development and implementation of IT policies and procedures.
• Educate employees on IT security practices and compliance.

Network Monitoring:

• Monitor network performance, identifying and resolving issues to ensure optimal connectivity.
• Implement measures to prevent and address network downtime.

Collaboration with Vendors:

• Liaise with IT equipment and service vendors to ensure the organization's technology needs are met.
• Negotiate contracts and service agreements as necessary.

Documentation:

• Maintain accurate documentation of IT systems, configurations, and procedures.
• Develop and update user guides and manuals.

Technology Planning:

• Contribute to the development of IT strategies and plans aligned with organizational goals.
• Stay informed about emerging technologies and make recommendations for adoption.

Inventory Management:

• Manage IT equipment inventory, including procurement, allocation, and disposal.
• Conduct periodic audits to track the status of IT assets.

Collaboration with Other Departments:

• Collaborate with other departments to understand their IT needs and requirements.
• Provide guidance on technology solutions to enhance organizational efficiency.

Continuous Improvement:

• Identify opportunities for process improvement within the IT function.
• Implement changes to enhance the efficiency and effectiveness of IT operations.

The Officer, Information Technology (System Admin and Network Admin) and Maintenance, plays a crucial role in ensuring the organization's IT infrastructure is secure, reliable, and aligned with business objectives. This position requires technical expertise in system and network administration, proactive problem-solving skills, and the ability to adapt to evolving technology trends.

Skills

Skills:

• Excellent leadership and team management skills.
• Strong problem-solving abilities and attention to detail.
• Exceptional communication and interpersonal skills.
• Proficiency in ZOHO, Moodle, IT hardware/software, and other applicable applications for the Education sector in UAE.