Job Description:

 As a customer service officer you will play a crucial role in ensuring excellent customer satisfaction and enhancing the company's reputation through your interactions with clients. Your responsibilities will include:

1. Customer Relationship Management:

• Interacting with customers via telephone, email, and in-person to provide information about products and services.
• Handling inquiries, resolving complaints, and ensuring prompt resolution of customer issues.
• Building strong relationships with customers to foster loyalty and repeat business.

1. Order Processing and Sales Support:

• Processing customer orders accurately and efficiently.
• Providing sales support by assisting customers in product selection and offering solutions that meet their needs.

1. Documentation and Administration:

• Maintaining accurate records of customer interactions and transactions.
• Handling administrative tasks related to customer accounts, such as updating information and preparing reports.

1. Communication and Coordination:

• Liaising with other departments to ensure timely delivery of products and services to customers.
• Communicating effectively with suppliers and logistics partners to track orders and resolve shipment issues.

1. Achieving Sales Targets:

• Working towards achieving sales targets and KPIs set by the company.
• Upselling and cross-selling products to maximize revenue and commission earnings.

Requirements:

• Proven experience as a Customer Service Officer or similar role, preferably in the trading or retail industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in using CRM software and MS Office applications.
• Fluency in English (additional languages may be advantageous).

Benefits:

• Competitive salary (AED 5000-6000 per month) with additional commission opportunities.
• Opportunities for career growth and development within the company.
• Health insurance and other benefits as per company policy.