• Adhere to service management process & service level agreement .
• Follow all the norms and points per the Information Technology Infrastructure Library for a fluent management process.
• Guiding users in rectifying the required hardware and software queries.
• Maintain consistency in managing services by following the ITIL framework.
• Technical Support:
• Provide first-line technical support to staff and students, resolving hardware and software issues.
• Respond to IT support tickets in a timely manner, ensuring minimal disruption to teaching and learning activities.
• Assist in the setup and maintenance of computers, printers, projectors, and other IT equipment.
• Hardware and Software Maintenance:
• Perform routine maintenance and updates on all school IT equipment, including computers, servers, and network devices.
• Install, configure, and update software applications and operating systems as required.
• Network Administration:
• Assist in monitoring and maintaining the school's network infrastructure, ensuring optimal performance and security.
• Support the configuration and management of network devices, including routers, switches, and access points.
• Data Management:
• Ensure regular backups of critical data and systems, following established procedures.
• Assist in the management and organization of digital files and databases.
• User Training and Support:
• Provide basic IT training and support to staff and students to enhance their understanding and effective use of technology.
• Create and maintain user guides and documentation for common IT processes and procedures.
• Security and Compliance:
• Support the implementation and maintenance of IT security measures, including antivirus software, firewalls, and access controls.
• Ensure compliance with school policies and industry regulations regarding data protection and IT usage.
• Incident Response:
• Assist in the identification, reporting, and resolution of IT security incidents and breaches.
• Participate in regular IT audits and assessments to identify potential vulnerabilities and areas for improvement.
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Skills

• Capable of installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers in the assets inventory.
• Possessing knowledge of remote installation, troubleshooting, and repair work of computers and relevant components.
• Adept in fault-finding and offering solutions to mobile software on iOS, Windows, and Android platforms.
• Skilled with expanding customized OS parameters through a technically sound image deployment process.
• A diploma or degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, software, and networking principles.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Knowledge of common office software applications (e.g., Microsoft Office, Google Workspace).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
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