Responsibilities:

• Deliver Orders: Promptly deliver food and beverage orders to guest rooms, ensuring that orders are accurate and presented professionally.
• Guest Interaction: Provide excellent customer service by being courteous, friendly, and attentive to guests' needs and preferences.
• Order Taking: Accurately take room service orders via phone, ensuring all details are correctly recorded and communicated to the kitchen staff.
• Setup and Presentation: Ensure that food and beverage trays are set up correctly and attractively. Verify that all ordered items are included before delivery.
• Cleanliness and Maintenance: Maintain the cleanliness and organization of the room service area, including trays, carts, and service stations.
• Inventory Management: Assist in managing and replenishing room service inventory, including linens, cutlery, and other supplies.
• Adherence to Standards: Follow hotel policies and procedures, including safety and sanitation standards.
• Problem Resolution: Address and resolve guest complaints or issues promptly and professionally, escalating to the Room Service Manager when necessary.
• Team Collaboration: Work collaboratively with kitchen staff, housekeeping, and other hotel departments to ensure seamless service delivery.

Skills

Qualifications:

• Experience: Previous experience in room service or a similar hospitality role is preferred but not required. Training will be provided.
• Skills: Excellent communication and interpersonal skills. Ability to multitask and work efficiently under pressure.
• Physical Requirements: Ability to stand, walk, and lift heavy items for extended periods.
• Availability: Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
• Education: High school diploma or equivalent.