Job Purpose

Functional Senior Analyst is responsible for assisting in the design, delivery, and improvement of Applications, Systems, or ERP modules.

Principal Accountabilities

Operational

• Should be able to work independently as well as in team. Must possess good analytical and problem-solving skills. Should possess ability to explain technical matters in non-technical terms to customers.

• Should be able to effectively communicate (verbal or in written) with Customers, team members and Product vendors on the matters related to all functional or technical areas.

• Documents and maintain Knowledge database to share experience and knowledge with team members to enhance efficiency and reduce single person dependence.

• Coordinate work tasks with Customer, team members, and Product Vendors to perform the tasks assigned efficiently in timely manner.

• Analyses business needs and conceptualises solutions to meet and exceed customer expectations

• Should be Customer centric, achieve customer satisfaction and maintain proper perspective in all activities.

• Planning and implementing ERP modules and / or additional functionalities in the areas of Finance, Human Resources, Supply Chain, Maintenance, Projects and others.

• Assessing the feasibility of adopting new modules, features and functionalities.

• Participating in committees responsible for upgrading or implementing new solutions and improving processes.

• Formulating functional and technical requirements/specifications in coordination with business owners.

• Identifies and documents system deficiencies and recommends solutions.

• Providing internal consultancy for the Managers regarding solutions or business process improvement opportunities.

• Participating/carrying out software maintenance and updating the Information System in a timely manner when requested.

Skills

Education

• Degree: Minimum Bachelor’s degree in Computer Science, Engineering or Business field or equivalent

• Preferable professional certifications: Product Certification in SAP like FI/CO, MM etc.

Experience

• 7+ of Information Technology experience
• 3+ years of relevant working experience in SAP IS Retail is essential
• Experience within the Oil & Gas / Fuel / Convenience store set up will be preferred