We are looking for an IT Helpdesk Specialist with around 2 years of experience in managing IT tickets, vendor liaison, software administration, low-code application development, and providing assistance to our staff on software issues. The ideal candidate will have a solid understanding of .NET, Python, and MS SQL Server, with a good command of the English language; Arabic would be an advantage. You will be responsible for coordinating with vendors and staff, troubleshooting technical issues, managing applications, and ensuring staff satisfaction.

Key Responsibilities:

• Provide first-level technical support to staff via visits, phone, email, and Teams.
• Diagnose and troubleshoot software and hardware issues.
• Assist in the setup, configuration, and maintenance of IT systems and applications.
• Utilize your knowledge of .NET and Python to develop and maintain scripts and tools for automation and support purposes.
• Manage and maintain MS SQL Server databases, including backups, restorations, and performance tuning.
• Support and troubleshoot issues related to Microsoft Dynamics 365 (D365).
• Collaborate with other IT team members to resolve complex technical problems.
• Document all support activities and maintain accurate records.
• Provide exceptional service and ensure timely resolution of issues.
• Stay updated with the latest industry trends and technologies to provide the best support possible.

Skills

• Experience with Database management systems preferably MS SQL Server, including database management and troubleshooting.
• Knowledge and experience with any ERP/ CRM preferred.
• Familiarity with cloud platforms such as Azure or AWS.
• Knowledge of network protocols and troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to work well in a team.
• Ability to manage multiple tasks and prioritize effectively.