Program Governance

* Stakeholder Management: Conduct Steering / Governance review of Program

* Define the Project Management Governance gramework. Develop and maintain comprehensive project plans, timelines, issue and risk logs etc. Own the update of the same.

* Communication of expected standard to all necessary teams (internal as well as partners)

* Organization Change Management

* Lead planning, scheduling and delivery with project managers and partner program manager.

Budget Spends Management

* Track spends in projects

* Raise and jointly resolve areas of concerns with respect to spends

Resourcing

* Manage team of project resources

* Manage spends against budget for project resources

Operational Handling

* Raising PR requests

* Handling invoice payment escalation

* Interface with Procurement team for negotiation and closure

Managing PMO team

* Guiding PMO team

* Ensuring regular activities are completed (like weekly Change Governance email, PO updates, running Inductioncalls for new joinees)

* Oversight on Projects being run by PM

Skills

KPIs

% adherence to defined SLAs/TATs for resolution of issues

% deviation from the Department budget

% on time Delivery of Projects

Delivery of change requests

User Satisfaction

Project Cost management

Work experience requirement

Minimum 8+ years of related experience in a large organization, preferably in a similar industry

Qualification

Bachelor’s degree in Information Technology

MBA or post graduate degree in technology/systems is desirable

Competencies