Synopsis:

Maintain the crew operation by proactively resolving unforeseen issues that could impact the network operation of the airline. Adhere to regulations and communicate with all stakeholders in a timely and effective manner.

Accountabilities:

• Adhere to the civil aviation regulation, company operating manuals, processes and procedures to manage the execution of the crew rosters and its contingency plans accordingly.
• Maintain a clear and professional communication with crew via email and phone to ensure a high level of internal customer satisfaction.
• Monitor and forecast potential issues that could affect the crew live rosters and implement efficient mitigation plans to reduce the impact of these issues in the network.
• Manage effectively crew legality, utilization, satisfaction and overtime to ensure safety, cost and service goals are achieved.
• Demonstrate sound knowledge on flight time limitations, company operating manuals, internal processes and procedures.
• Ensure utilization of standby crew in the most efficient and expedient method necessary to ensure operational reliability.
• Must be able to work 12 hour shifts including on holidays and weekends in a 24/7 operation.

Education & Experience:

• Post-Secondary Education (i.e. diploma, degree and equivalent work experience in the field of Airline Operations).
• Minimum 3 years of experience working at an airline operations division.