Job Summary:

The Operations & Shipping Specialist is responsible for managing the day-to-day operations related to shipping and logistics, ensuring that all shipments are processed efficiently, accurately, and in compliance with company policies and international shipping regulations. This role plays a key part in coordinating with suppliers, customers, and internal teams to guarantee timely delivery and optimize the company's supply chain processes.

Key Responsibilities:

• Shipping Coordination:
• Plan and manage all logistics and shipping activities, including scheduling, carrier selection, and cost management.
• Coordinate with freight forwarders, customs brokers, and shipping agents to ensure smooth and timely deliveries.
• Prepare and review all shipping documents, such as bills of lading, invoices, and packing lists, ensuring accuracy and compliance with regulatory requirements.
• Inventory Management:
• Monitor and manage inventory levels to ensure optimal stock levels are maintained.
• Coordinate with the procurement team to manage incoming shipments and restocking needs.
• Customer Service:
• Communicate with customers regarding shipment statuses, delays, and other logistics-related inquiries.
• Resolve any shipping-related issues, including delays, damages, or discrepancies.
• Compliance & Documentation:
• Ensure all shipping activities comply with local and international laws and regulations.
• Maintain accurate records of shipments, including costs, transit times, and delivery confirmations.
• Process Improvement:
• Analyze shipping and logistics processes and suggest improvements to reduce costs, improve efficiency, and enhance service levels.
• Collaborate with the operations team to streamline processes and implement best practices.
• Cost Management:
• Monitor and control shipping costs, negotiating with carriers and suppliers to obtain the best rates and service levels.
• Prepare cost reports and assist in budgeting for shipping and logistics expenses.

Qualifications:

• Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Experience:
• Minimum of 3-5 years of experience in shipping, logistics, or supply chain management.
• Experience in international shipping and customs regulations is highly preferred.
• Skills:
• Strong knowledge of logistics software and tools (e.g., SAP, ERP systems, TMS).
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Problem-solving abilities with a focus on customer satisfaction.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Working Conditions:

• Primarily office-based with occasional visits to warehouses or shipping sites.
• May require working outside regular business hours to manage international shipments.

Additional Information:

• [Insert any company-specific information, such as benefits, work culture, etc.]

Skills

Desired Skills:

1. Logistics & Supply Chain Knowledge:

• Deep understanding of supply chain management, including transportation, warehousing, and distribution.
• Familiarity with logistics strategies to optimize the movement of goods.

1. Analytical Thinking:

• Strong analytical skills to evaluate shipping options, costs, and timelines.
• Ability to analyze data and trends to make informed decisions and improvements.

1. Attention to Detail:

• Precision in handling shipping documentation and ensuring compliance with regulations.
• Keen eye for detail to prevent errors in order processing and shipment tracking.

1. Communication Skills:

• Excellent written and verbal communication skills for effective coordination with vendors, carriers, and internal teams.
• Ability to convey complex logistics information clearly and concisely.

1. Technical Proficiency:

• Proficient in logistics and shipping software, ERP systems, and Microsoft Office, especially Excel for data analysis.
• Familiarity with tracking systems and tools for efficient shipment monitoring.

1. Problem-Solving Abilities:

• Ability to quickly identify and resolve issues related to shipping delays, customs clearance, and other logistical challenges.
• Creative thinking to develop solutions that meet customer and business needs.

1. Negotiation Skills:

• Strong negotiation skills to secure favorable shipping rates and terms with carriers and suppliers.
• Ability to manage relationships with third-party logistics providers.

1. Customer Service Orientation:

• Dedicated to providing excellent service to both internal and external customers.
• Ability to manage customer expectations and address concerns in a timely manner.

1. Time Management:

• Ability to prioritize tasks and manage time effectively to ensure on-time delivery and efficient operations.
• Capacity to handle multiple shipments and deadlines simultaneously.

1. Knowledge of International Shipping:

• Understanding of international shipping laws, customs regulations, and documentation requirements.
• Experience with managing import/export processes and compliance with global trade standards.

1. Organizational Skills:

• High level of organization to manage multiple logistics activities and ensure smooth operations.
• Ability to maintain clear records and track shipments accurately.