Job Responsibilities:

• Responsible for managing the customer Service for HUB in Abu Dhabi.
• Pleasantly and professionally service walk-in customers as well as be a first point of escalation for his hub.
• Act as a liaison among customer and various internal departments and resolve any emerging bottlenecks/complaints with accuracy and efficiency.
• Responsible for servicing internal customers as per the roles and responsibilities defined from time to time.
• Responsible for training, coaching, and cascading information within his region.
• Act as a point of escalation for CSD within region.
• Responsible for coaching and training CSD in region.
• Greeting the customer courteously, professionally with pleasing personality. Attending to their requirements diligently.
• Providing information on Sukoon products by understanding customer requirements and executing them as per Sukoon policy.
• Providing quotes on pre underwritten products (i.e Consumer Lines).
• Issuing policy documents, service documents and executing other service requests accurately, efficiently and timely as per Sukoon policy and guidelines.
• Registering customer complaints in the Complaints Management System and resolve them either directly or conjointly with other concerned departments.
• Issuing policy documents, service documents and executing other service requests accurately, efficiently and timely as per Sukoon policy and guidelines for the defined internal customers.
• Others as prescribed by line manager : Project, Report, Periodical Trainings, any other activity.
• Ensuring cleanliness in the front desk area with amenities pertaining to customers are up to date.
• Ensure the monthly conversion ratios are met.
• Ensure reports are completed as and when required.

Qualifications:

• A graduate of any bachelors degree.
• 7+ years of client services work experience; 3 years team leader role.
• Good interpersonal and communication skills, preferably Arabic speaker
• Must be a team player
• Excellent customer service skills