ob Title: Travel & Tourism Operations Manager

Location: Dubai, UAE

Salary: Starting from 5,000 AED per month

Job Description:

We are seeking a highly skilled and experienced Travel & Tourism Operations Manager to join our dynamic team in Dubai. The ideal candidate will have a minimum of 5 years of proven experience in the travel and tourism industry, with a strong understanding of both operational management and customer service excellence. A solid knowledge of Schengen visa application processes is essential for this role.

Key Responsibilities:

• Oversee the daily operations of the travel and tourism department, ensuring efficient and effective service delivery.
• Develop and implement operational strategies that enhance the customer experience and drive business growth.
• Manage and coordinate with team members to ensure all tours, bookings, and travel arrangements are executed flawlessly.
• Maintain strong relationships with clients, suppliers, and partners to ensure top-quality services.
• Monitor market trends and competitor activities to adjust strategies accordingly.
• Handle customer inquiries, complaints, and feedback to ensure high levels of satisfaction.
• Ensure compliance with all relevant travel regulations and company policies.
• Prepare and manage budgets, reports, and forecasts for the department.
• Mentor and develop the team to meet and exceed performance standards.
• Provide expert guidance on Schengen visa application procedures and ensure smooth processing for clients.

Requirements:

• Minimum of 5 years of experience in travel and tourism operations management.
• Strong knowledge of travel industry regulations and best practices.
• Proven ability to manage and motivate a team.
• Excellent communication and interpersonal skills.
• In-depth knowledge of Schengen visa application processes.
• Ability to work under pressure and meet tight deadlines.
• Experience in managing budgets and financial planning.
• Proficiency in travel management software and tools.

Skills

Operational Management: Strong ability to oversee and optimize daily travel and tourism operations.

Schengen Visa Expertise: In-depth knowledge of Schengen visa application processes and requirements.

Customer Service Excellence: Proven track record in delivering outstanding customer service and handling client inquiries and complaints effectively.

Team Leadership: Experience in managing, mentoring, and motivating a team to achieve high performance and meet targets.

Strategic Planning: Ability to develop and implement strategies that drive business growth and enhance service quality.

Financial Management: Proficiency in budgeting, financial planning, and managing departmental finances.

Problem-Solving: Strong analytical and problem-solving skills to address operational challenges and improve efficiency.

Market Awareness: Up-to-date knowledge of market trends, competitor activities, and industry best practices.

Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with clients, partners, and team members.

Attention to Detail: Meticulous in ensuring accuracy in bookings, travel arrangements, and visa applications.