Jobs / Information Systems Jobs / Customer Service Agent

Customer Service Agent

ََََ - UAE - Dubai United Arab Emirates
ََََ
Employment: Full Time
  • Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
  • Utilize available resources to offer precise information in a clear and concise manner.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

  • Prior work exposure in the field of customer support and service.
  • Familiarity with CRM systems and practices.
  • Proficient in answering phone calls with professional etiquette and a friendly tone.
  • Excellent communication and presentation skills.
  • A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
  • Proficient in operating the latest versions of appropriate CRM software and Office Suite.
Apply on the Job Website
Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt