Jobs / Swift Jobs / Customer Care Executive

Customer Care Executive

ََََ - UAE - Dubai United Arab Emirates
ََََ
Employment: Full Time
  • Understand the demand of consumers to provide timely service and solutions.
  • Cater to client queries by providing accurate data using appropriate communication channels.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Create a concise report on client interaction to facilitate a swift decision-making process.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

  • Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
  • Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
  • Strong phone handling skills and active listening.
  • Excellent communication and presentation skills.
  • A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
  • Well-versed in handling digital tools and modern computer hardware.
Apply on the Job Website
Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt