Technical Expertise:

·      Possess experience and proficiency in collaboration and telephony technologies, including Microsoft Teams, Asterisk, CUCM, CUBE, MGCP, H.323, SIP, UCCX, CUP, and UCS.

·      Design, configure, and maintain telephony systems, such as PBX and VoIP solutions.

·      Manage SIP trunks, phone lines, and extensions.

·      Implement Quality of Service (QoS) for voice traffic.

Telephony Billing:

·      Experience with telephony billing solutions to ensure accurate billing.

Network Infrastructure:

·      Familiarity with network switching, routing, and hands-on experience with Cisco SDWAN.

·      Knowledge of network security, VPN, and NAC.

·      Planning, indexing, and adjusting IP addresses database using IP address management and tracking system.

·      Understanding of network wireless technologies.

Cloud Technologies:

·      Be familiar with cloud technologies such as Azure, AWS, Google Cloud, and OCI.

Monitoring and Automation:

·      Be familiar with network monitoring solutions like SolarWinds, Nagios, and Cacti.

·      Have hands-on experience with scripting and automation using Python, Bash, and PowerShell.

·      Be proficient with Linux.

·      Expertise in automation tasks and processes.

Network Support and Optimization:

·      Provide 3rd line network support, offering advice as requested by users.

·      Plan and execute complex network implementations, upgrades, and migrations.

·      Conduct technical meetings with vendors and service providers to optimize workload and infrastructure resources.

·      Review and analyze current production capacity to meet resource demand.

Documentation and Problem Resolution:

·      Maintain documentation, trouble reports, and serviceability records for all networking hardware and software.

·      Act as an escalation point for technical problems, determine equipment and software needs, and coordinate information system priorities.

·      Ensure network systems' performance and security.

·      Utilize data visualization software such as Power BI to build dashboards, reports, etc.

Process Improvement and Planning:

·      Provide playbooks and root cause analysis for different services.

·      Develop transitional plans for the acquisition and installation of equipment.

Troubleshooting and Support:

·      Diagnose and resolve network and telephony-related issues.

·      Provide technical support to end-users for connectivity and telephony problems.

Skills

Experience: 7 – 10 years

Qualifications:

·      CCNA Routing and Switching.

·      CCNP Routing and Switching or CCNP Enterprise certification.

·      CCIE Collaboration certification.

·      Microsoft Teams certificate(s).

·      Cloud certificate(s).