- Ensure that the entire workplace is orderly manner clean, tables, chairs align, counters, roof, side walls to floor ambiance, furniture, fixtures, sculptures, and display props.
- Take orders by suggesting to guests and confirming receiving orders! Always upsell to maximize the outlet’s revenue.
- Serve the guests professionally and in courteous manner from the beginning arrival of the guest, through the course of guest stay, meal service until the guests depart from the restaurant.
- Prepare accurate itemize guest checks as per consumption, collect payment.
- Help improve the quality of service by encouraging guests to make comments using the appropriate measures (Tripadvisor, etc.)
- Monitor each guest experience.
- Ensure customer’s satisfaction by talking to guests.
- Be next to Senior Waiter/Waitress to assit serving dishes for the guest, cleaning table, add new set up, offering another glass of wine, cocktail, water, coffee, tea…
- Ensure guest satisfaction.
- Ensure presence on the floor during peak hours.
- Uphold a warm and friendly working environment.
- Ensure monitoring the records essential to the operation the mise-en-place is ready for service i.e. cutlery, crockery, glassware, condiments, linen, disinfection liquid, service stations, stationary, stocks are maintained as per operational par stocks.
- Keep all equipment clean and in good working condition and report problems immediately to all and the Seniors, Supervisor or Manager for action taking.
Skills
- The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to speak, listen, and write effectively. Fluent in English language which is the primary language used in the Restaurant. Arabic language is permitted and knowing the language would be an advantage.
- Basic understanding of computer and computer software such as Word and Excel.
- Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
- Be able to work with others in a professional manner achieving common goals and demonstrating sensitivity and awareness of workforce diversity in a multicultural setting.
- Willingness to learn new skills and techniques necessary to perform the expected responsibilities related to the position
- Provide fast and friendly service to the guests in an efficient and courteous manner and in accordance with the existing company standards.
- Understanding the procedure of airlines lounge utilization and lounge operation.
- Awareness of financial aspects within the area, for example revenue goal and budget.