• Identify and assess customers’ needs to achieve satisfaction.
• Cater to client queries by providing accurate data using appropriate communication channels.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Collaborate with the managers to stay informed about changes in company rules and new projects.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Commendable presentation skills to convey important points to the audience effectively.
• Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
• Proficient in operating the latest versions of appropriate CRM software and Office Suite.