• Collaborating closely with service technicians and parts departments, you will be responsible for maintaining accurate records of all service transactions, including billing and invoicing, and ensuring timely communication with customers regarding service progress and costs.
• You'll be pivotal in coordinating and scheduling vehicle maintenance and repair services, overseeing the smooth operation of the service department, and upholding stringent quality standards for all service tasks.
• Collaboration with service technicians and parts departments is essential, as you'll be tasked with accurately maintaining service records, handling billing and invoicing, and ensuring customers are informed promptly about service progress and associated expenses.
• In the capacity of an Automotive Aftersales Executive, your foremost duty is to secure outstanding customer service and delight once a sale is completed. This entails managing customer inquiries, resolving issues, and furnishing technical support for vehicle-related matters.
• You will be at the forefront of coordinating and timetabling vehicle maintenance and repair services, ensuring the seamless operation of the service department, and upholding uncompromising quality criteria for all service operations.
• Working in tandem with service technicians and parts departments, you will be responsible for the meticulous maintenance of service records, efficient billing and invoicing, and the timely provision of service progress updates and cost information to customers.

Skills

• Exceptional Customer Service: An Automotive Aftersales Executive should possess excellent customer service skills to provide a seamless and satisfying experience for vehicle owners seeking maintenance and repair services.
• Advanced Technical Acumen: Proficiency in automotive systems and components is critical, enabling the executive to accurately diagnose issues and recommend necessary repairs.
• Revenue Generation Skills: Skills in revenue generation through effective upselling and cross-selling are valuable for this role.
• Proactive Issue Resolution: Proactively addressing issues and finding solutions is a critical aspect of this role, ensuring a positive customer experience.
• Strong Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills are essential for diagnosing complex vehicle issues and finding appropriate solutions.