1. Shipment Planning & Scheduling: Coordinate and schedule shipments for sea, air, and land transport based on

client requirements, ensuring timely delivery.

2. Communication with Clients: Serve as the primary point of contact for clients, updating them on shipment

status, schedules, and any potential delays or issues.

3. Documentation Management: Prepare, review, and manage all necessary shipping documents, such as bills of

lading, customs declarations, and delivery receipts, ensuring compliance with international regulations.

4. Liaise with Carriers & Agents: Communicate with shipping carriers, freight forwarders, and agents to confirm

transport details, rates, and routing information for shipments.

5. Tracking & Monitoring Shipments: Track the progress of shipments from origin to destination and provide

regular updates to clients and internal teams on their status.

6. Problem Solving: Quickly identify and resolve any issues that arise during the shipping process, such as delays,

damages, or customs holds.

7. Customs Clearance Coordination: Work closely with customs brokers to ensure smooth clearance of goods at

borders, ensuring all required documentation is in place.

8. Cost Control & Invoicing: Assist in managing shipping costs, negotiate rates with carriers, and ensure that all

invoices are accurate and sent to clients on time.

9. Ensure Regulatory Compliance: Ensure that all shipments adhere to international shipping regulations, including

safety standards and import/export laws.

10. Collaboration with Internal Teams: Work closely with sales, customer service, and warehouse teams to

coordinate shipment schedules and ensure all customer requirements are met.

11. Inventory Management: Coordinate the movement of goods in and out of warehouses, keeping inventory

records up to date, and ensuring stock levels align with shipment schedules.

12. Data Entry & Reporting: Maintain detailed records of all shipments, tracking details, and costs. Prepare reports

for management on shipping performance, delays, and budget adherence.

13. Client Support & Issue Resolution: Handle client queries regarding shipment delays, missing documents, or

damaged goods, and provide effective solutions to maintain high customer satisfaction.

14. Optimize Shipping Processes: Continuously analyze shipping processes to identify inefficiencies and recommend

improvements for faster, more cost-effective deliveries.

Skills

• Understanding of the sales process and dynamics.
• Proficient in creating sales records, client interactions, and developing precise reports.
• Knowledge of customer service principles and processes.
• A high level of focus on driving sales with consistent performance and teamwork.
• Portraying superb soft skills during customer interaction and seminars as per requirement.
• Ability to find the right balance between client requirements and company terms, thereby improving profit margins and maintaining fruitful customer relationships.