Job Purpose: The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.

New Business Development:

o  Identify and engage with potential corporate clients in need of relocation and moving services.

o  Present Move One's services to prospective clients, ensuring we are added to their approved vendor lists.

o  Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.

Client Relationship Management:

o  Maintain regular contact with existing clients to ensure satisfaction with services.

o  Act as the primary point of contact for clients, addressing inquiries and resolving service issues.

o  Foster strong relationships to encourage repeat business and referrals.

Account Maintenance:

o  Monitor client accounts, ensuring all services are delivered on time and within scope.

o  Coordinate with internal teams to manage logistics, ensuring seamless service delivery.

o  Regularly review and assess client needs, proposing additional services or improvements.

Reporting and Feedback:

o  Track and report on client interactions, sales pipeline, and successful bids.

o  Gather client feedback to inform service enhancements and address areas of improvement.

Skills

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  Proven experience in business development, sales, or client relations, ideally within the relocation or logistics industry.

  
  


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  Strong communication and negotiation skills.

  
  


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  Ability to build lasting relationships and provide outstanding customer service.

  
  


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  Familiarity with the corporate procurement process and vendor management.