Company Description

RM1 is a customer-centric debt collection agency located in Sharjah. With over years of experience across industries, we specialize in transforming financial processes to accelerate the conversion of outstanding payments into valuable cash in-flow. Our dedicated team of specialists and advisors work closely with clients to overcome barriers to payment and ensure positive returns.

Role Description

This is a full-time on-site role for a Debt Collector. The Collector will be responsible for tracking and managing outstanding payments, negotiating payment agreements with clients and monitoring client relationships.

Job Responsibilities

Maintain positive relationship with customers to facilitate successful collections.

Follow ups on the portfolios assigned.

Documents analysis and case study on the customer.

Contact customers and follow up for payments of clients.

Facilitate and negotiate discussions on payment plans and settlements with customers and correspond via email to communicate readiness for settlement and closure, tailored to individual cases.

Prepare and submit reports on the status of the cases and collections.

Follow up on agreed payment plans to ensure timely collections.

Monitor own performance and works towards achieving the monthly targets.

Deep tracing on non-contactable and inactive cases in order to convert them into possible collection.

Update and maintain accurate customer and payment information in the accounting system.

Benefits

Employment Visa

Medical Insurance 

Other Benefits as per the UAE Labour Laws

Skills

Desired Candidate Nationality

Indian/ Emirati/ Filipino/Sri Lankan

Skill Qualifications

Debt Collection and negotiation skills

Excellent communication and interpersonal skills.

Proficiency in accounting software and Microsoft Office Suite, especially Excel.

Ability to work with a team and efficiently in a fast-paced environment.

Analytical and problem-solving abilities.

Ability to work with sensitive financial information

Knowledge of debt collection laws and regulations

Excellent negotiation skills

Relevant certification in related field

Requirements

Minimum of 1-2 years of experience in a similar role.

Bachelor's degree in finance, accounting, or a related field.