• Team Leadership: Supervise, mentor, and motivate the hire desk team to achieve individual and collective goals. Conduct regular performance reviews and provide constructive feedback.
• Customer Service: Ensure the team delivers exceptional customer service, handling inquiries and resolving issues efficiently and professionally.
• Operational Management: Oversee the hire desk operations, ensuring timely and accurate processing of equipment hires, returns, and inventory management.
•  Process Improvement: Identify opportunities to streamline processes, enhance productivity, and improve customer satisfaction.
• Reporting: Monitor key performance indicators (KPIs), produce reports, and communicate results to senior management.
• Collaboration: Work closely with other departments such as logistics, sales, and credit control to ensure seamless operations.

Skills

Requirements:

• Working knowledge of Microsoft Excel & any ERP software
• Management report generation and analysis
• Key Competencies required for the role
• Communication and negotiation skills
• Solution minded/ decision making skills
• Building collaborative relationships
• Creative,Digital Savy,Analytical Skills,Communication,Self-Driven,Flexibility,Assertiveness,  Attention to Detail
• Highly Proficient with Microsoft Excel skills- V look up, PIvot tables, Count if and all other basic formulas. There will be an excel test in the interview process.

Experience:

• Proven experience in a hire desk, customer service, or operations role, with at least 2 years in a supervisory or leadership position.
•  Strong leadership and team management skills, with the ability to motivate and inspire a team. Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities. Proficient in relevant software and systems (e.g., CRM, hire management software).
• Ability to work in a fast-paced environment and manage multiple priorities
• Fluent in English, Hindi will be an advantage
• Highly Proficient with Microsoft Excel skills- V look up, PIvot tables, Count if and all other basic formulas.