The Holiday Homes Manager is responsible for overseeing all aspects of managing and operating holiday homes, ensuring the highest level of service for property owners and guests. This role involves managing day-to-day operations, supervising property maintenance, ensuring regulatory compliance, and maximizing bookings through effective marketing strategies. The manager must have hands-on experience and knowledge of the holiday home rental industry from onboarding properties to handling guest relations and end-of-stay processes.

1. Property Onboarding & Setup:

• Manage the onboarding process of new properties, including conducting inspections, ensuring compliance with local regulations.
• Coordinate property furnishing, styling, and inventory setup to meet guest expectations.
• Ensure properties are listed accurately across various online platforms (e.g., Airbnb, Booking.com, etc.

2. Guest Relations & Reservations Management:

• Oversee guest bookings from inquiry to post-stay feedback, ensuring a smooth and memorable experience.
• Communicate with guests before, during, and after their stay, addressing any concerns or requests promptly.
• Ensure that all guest reviews are responded to in a timely and professional manner.

3. Operations & Maintenance:

• Manage and schedule property cleaning, routine maintenance, and repairs.
• Coordinate with service providers for property upkeep and ensure properties meet high standards of cleanliness and functionality.
• Conduct regular inspections to ensure the properties are in perfect condition for new guests.

4. Revenue Management & Marketing:

• Set dynamic pricing strategies to maximize occupancy and revenue across various booking platforms.
• Develop and implement marketing strategies to increase visibility and attract more guests.
• Monitor and analyze booking trends, occupancy rates, and guest preferences to adjust strategies accordingly.

5. Regulatory Compliance:

• Manage registration and renewal of necessary licenses or permits for operating holiday homes.
• Ensure all properties comply with local laws and regulations, including health, safety, and zoning requirements.

6. Owner Relations:

• Address any concerns raised by owners and ensure their properties are being well maintained.
• Advise on property improvements or updates to increase guest satisfaction and revenue.

7. Financial Management & Reporting:

• Provide detailed monthly reports to owners on property performance, expenses, and profits.

8. Team Management & Training:

• Hire, train, and manage a team of cleaning staff, maintenance personnel, and guest services representatives.

9. Technology & Systems:

• Ensure seamless integration with booking platforms and manage updates or troubleshooting as needed.

Skills

• Proven experience (2-3 years) in managing holiday homes or similar hospitality operations from start to end.
• Strong understanding of the short-term rental industry, including booking platforms, pricing strategies, and local regulations.
• Familiarity with property management software and online booking systems.
• Strong problem-solving abilities with a customer-first attitude.