Job Description:

Position Overview:

We are looking for an experienced Web Designer & Support Specialist to join our 

team. The ideal candidate will be responsible for designing and maintaining our website, 

ensuring it is visually appealing, user-friendly, and optimized for performance. In addition to web 

design, this role involves troubleshooting website issues, managing CMS updates, and optimizing 

for SEO. If you have a strong background in web design, development, and support, we’d love to 

hear from you!

This detailed job description and breakdown should help you hire a qualified Web Designer & 

Support Specialist who can handle design, updates, and all technical issues related to your 

website

Key Responsibilities:

• Web Design and Development:
• Design and develop responsive and visually engaging websites using HTML, CSS, JavaScript, and other web technologies.
• Collaborate with marketing and content teams to ensure website design aligns with brand guidelines and business objectives.
• Optimize website elements to enhance user experience and functionality.
• Client Support:
• Provide technical support and assistance to clients with web-related inquiries and issues.
• Troubleshoot and resolve website issues, ensuring timely and effective solutions.
• Maintain open communication with clients to address their needs and improve satisfaction.
• Continuous Improvement:
• Stay up-to-date with industry trends, tools, and techniques to ensure websites are modern and competitive.
• Propose new features or enhancements to improve website performance and user engagement.

Skills

Web Development Proficiency:

• Expertise in front-end development languages like HTML, CSS, and JavaScript is a must.
• Experience with popular frameworks (e.g., Bootstrap, Tailwind CSS, React, Vue) for building responsive and interactive websites.
• CMS Expertise: Advanced knowledge of CMS platforms like WordPress, Joomla, Drupal, or Shopify. Ability to build and customize themes, implement plugins, and 

troubleshoot CMS issues.

Responsive Design:

• Strong ability to design websites that are fully responsive and optimized for all device sizes (desktop, tablet, mobile).
• Proficiency in using mobile-first design principles and testing websites on different devices and browsers.

SEO Knowledge:

• Strong understanding of on-page SEO techniques, technical SEO, and how website design impacts search engine rankings.
• Experience with Google Search Console and SEO auditing tools like Screaming Frog, SEMrush, or Ahrefs.

Troubleshooting & Debugging:

• Ability to troubleshoot common website errors, hosting issues, and domain-related problems.
• Familiarity with browser developer tools to diagnose and debug front-end issues.

Security & Hosting:

• Knowledge of website security practices, including SSL certificates, firewalls, and secure login methods.
• Familiarity with website hosting environments (shared hosting, VPS, cloud hosting) and their management interfaces (cPanel, Plesk).

Google Analytics & Web Tracking:

• Experience in setting up and managing Google Analytics, tracking goals, and creating custom reports to monitor website performance and user behavior.