The role of a Waitress and Hostess in Dubai's vibrant hospitality sector is essential for providing exceptional customer service and ensuring a memorable dining experience. This position requires a blend of interpersonal skills, attention to detail, and a passion for the food service industry. As a Waitress and Hostess, you will be the first point of contact for guests, setting the tone for their visit and ensuring their needs are met promptly and efficiently.
Responsibilities:
- Greet and welcome guests as they arrive, ensuring a warm and friendly atmosphere.
- Manage reservations and seating arrangements to optimize the dining experience.
- Take food and drink orders accurately and relay them to the kitchen staff.
- Serve food and beverages to guests in a timely manner, ensuring quality and presentation.
- Handle customer inquiries and complaints with professionalism and courtesy.
- Maintain cleanliness and organization of the dining area and service stations.
- Assist in training new staff members on service standards and procedures.
- Collaborate with kitchen staff to ensure smooth operation during busy periods.
- Monitor guest satisfaction and respond to feedback to enhance service quality.
- Participate in promotional events and activities to boost restaurant visibility.
Preferred Candidate:
- Excellent communication and interpersonal skills.
- Strong multitasking abilities in a fast-paced environment.
- Positive attitude and a passion for customer service.
- Ability to work flexible hours, including weekends and holidays.
- Team player with a collaborative approach to work.
- Detail-oriented with a focus on maintaining high service standards.
- Experience in a similar role is preferred but not mandatory.
- Knowledge of food and beverage pairings is a plus.
- Ability to handle cash and process payments accurately.
- Willingness to learn and adapt to new challenges in the hospitality industry.
Skills
- Strong customer service skills.
- Effective communication and listening abilities.
- Basic knowledge of food safety and hygiene practices.
- Proficiency in using point-of-sale (POS) systems.
- Ability to work under pressure and manage time efficiently.
- Familiarity with menu items and specials.
- Conflict resolution and problem-solving skills.
- Basic math skills for handling transactions.