Sales Manager will be responsible for overseeing the telesales team, driving sales performance, and ensuring the achievement of sales targets. You will play a crucial role in developing and implementing sales strategies, monitoring performance, providing coaching and training, and ensuring that the team delivers high-quality customer interactions. This is a hands-on leadership role that combines team management, strategic planning, and direct sales involvement.
Key Responsibilities:
- Lead, manage, and motivate a team of telesales representatives to achieve and exceed sales targets.
- Develop and implement effective telesales strategies to drive revenue growth.
- Monitor team performance, provide ongoing coaching and feedback, and ensure adherence to sales protocols.
- Analyze sales data, track key performance indicators (KPIs), and report on team performance to senior management.
- Conduct regular team meetings, training sessions, and one-on-one reviews to improve individual and team sales skills.
- Foster a positive, high-energy work environment that encourages teamwork and achieves results.
- Ensure that all customer interactions are professional, positive, and focused on delivering value.
- Stay up-to-date on product knowledge, industry trends, and competitor activities to identify opportunities and challenges.
Skills
Proven experience as a sales Manager or in a similar telesales leadership role, with a strong track record of achieving sales targets.
Excellent communication, interpersonal, and leadership skills.
Strong analytical skills with the ability to interpret sales data and make data driven decisions.
Ability to motivate and develop a team of sales professionals.
High level of organization and the ability to manage multiple priorities in a fast-paced environment.
A customer focused mindset with a passion for delivering exceptional service.
Experience with CRM software and sales tracking tools.
Ability to adapt to changing business environments and stay motivated under pressure.
Driving licence is compulsory