Job Description

Aldar Academies are currently seeking a Receptionist for Al Ain British Academy commencing in January 2025.

This is an exciting opportunity to join the highly successful Aldar family.

Al Ain British Academy opened in September 2011 providing high quality education in the heritage ‘Garden City’ of the United Arab Emirates. The children are taught the English National Curriculum – tailored to be meaningful to children living in Al Ain. Facilities at the school are excellent and include a large astro-turf field, two swimming pools, well-stocked library, a large multi-purpose sports hall, an auditorium and outdoor play areas. It is an exciting, challenging, and enjoyable school to work in where achievement for pupils is at the heart of all we do. The school has achieved outstanding levels of progress and attainment, supported by rigorous tracking of data and assessment in all areas of the curriculum.

Successful candidates will find themselves welcomed into a wonderful school family community, where staff are held in high regard by pupil, parents and school leadership alike. Al Ain is a beautiful, green city that offers an affordable lifestyle within the UAE, whilst offering easy access to Abu Dhabi, Dubai and Oman all within a short drive. Al Ain boasts its own tourist attractions in the form of Al Ain Zoo, Jebel Hafeet mountain, Al Ain Oasis, as well as leisure facilities including hotels, malls, golf and Rugby club, shooting range, swimming pools, Al Ain Raceway and much more.

The successful candidates will be closely aligned with our core values and ethos and possess a genuine understanding and appreciation of the values of the region.

Responsibilities

Job Purpose

• To ensure impeccable customer service is provided to all parents and visitors to the Academy. All communications take place in a professional manner and to assist in supporting students’ recruitment, through a positive parent experience. To embody the values, vision and ethos of Aldar Education and assist the parents’ relations executive in managing all enquiries, visitors, and requests from the different stakeholders.
  
  
  

Main Duties

• Provide high quality customer service to all potential and existing customers.
• Your main responsibilities will include providing information to visitors on a full range of topics, answering phone calls in a courteous manner and maintaining a database of school visitors.
  
  
  

Specific Duties

• Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner
• Greet visitors in a friendly and helpful manner
• Have a strong knowledge of the key information about the Academy
• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage
• Assist with school tours when necessary
• Provide general clerical/administrative support e.g., updating attendance registers
• Photocopying, filing, faxing, completing standard forms, responding to routine correspondence
• Undertake word-processing and other IT based tasks e.g., database, excel, Internet research
• Produce lists/information/data as required e.g., class lists
• Sort and distribute mail
• Attend and participate in relevant meetings as required
• Answer, screen and forward incoming phone calls in a friendly and professional manner (following our standard telephone etiquette/ protocol)
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Assist Admissions team with in-bound and out-bound calls
• Log admissions enquiries into the school MIS – data base
• Update calendars and schedule school tours
• Arrange transportation for visitors when require
• Provide accurate and comprehensive information about the schools, including the curriculum, education level and tuition fees.
• Respond to telephone calls and enquiries courteously and direct calls to appropriate school personnel, using the School Referral System.
• Drive enrolments by promoting schools and summer programmes to prospective parents through conducting outbound calls.
• Assist with tasks assigned as and when required by the management team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post (ie.lead nurturing, parent tours)
  
  
  

Qualifications

Minimum Qualifications

• High School Certificate/Diploma or bachelor's degree Certificate
  
  
  

Minimum Experience

• A minimum of 2 years of experience in a customer focused role in the region
• Experience in the education field is preferred
  
  
  

Job Specific Knowledge & Skills

• Fluent standard of English communication skills, written and oral.
• Attention to detail with diligent follow up, and able to execute in a timely manner.
• Effective communicator at different levels, both orally and in writing.
• Strong interpersonal skills to aid in daily contact with customers in a diverse multi-cultural environment
• Computer literate, including all social media platforms.
• Attentiveness, able to listen effectively and ask questions
• A team player, willing to support colleagues to deliver results
• Willingness to learn
• Skilled in multi-tasking and handling pressure.
• Organizational ability, of self and others with impeccable office management skills
• Arabic speaking, reading and writing is preferable
  
  
  

What We Offer

Aldar Academies are a family of world-class, child-centered, and innovative schools based in the UAE. We educate over 25,000 students across our group of owned and managed schools and as we grow so does our need for highly skilled, inspirational, and dedicated school leaders. Our future-focused learning model includes both students and staff and so we place a special emphasis on professional development, coaching and training.

Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.

Aldar Academies are keen to hear from like-minded, forward-thinking school leaders who would welcome the challenge and opportunities that we have to offer.

This job description is not all-inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are also mindful of our national development strategy and encourage UAE Nationals in their application at our company.

Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.