Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. As the Freight Forwarding Experts, since 1815, we offer standard Global Freight services in addition to highly specialized end-to-end transportation solutions to customers across most industries around the world.
DGF UAE has an opening for a Customer Relation Specialist in Ocean Freight Team. You will support to develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion at Dragon Mart 1 & 2.
Join us in connecting people and improving lives.
In this Customer Relation Specialist, you will:
- Support administration of field sales plans and processes to achieve sales objectives and revenue growth at Dragon Mart 1 & 2.
- Seek opportunities for increased and profitable sales on new accounts.
- Identify and contact prospective customers, assess customer needs and match with own products/ service/ alternative products/ services.
- Put up sales presentations, bids, etc., provide product/ service information and follow up on quotes to close business.
- Collaborate with relevant local, district and regional management to coordinate customer requests and products/ services that are being promoted.
- Coordinate sales efforts with inside sales and provide information on competitors and suppliers to product management.
- Regularly correct issues or problems in existing systems and processes and make minor changes to achieve the enhancements in day-to-day activities.
- Often explain and convince external parties such as skeptical customers, distributors, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory.
- Prepare and maintain potential customer pipeline in Dragon Mart.
Now, here’s what we need from you.
Qualifications:
- Ability to Communicate in Chinese (Priority) & English is required.
Years experience:
- Up to 2 years’ experience
Skills:
- New Business Development, Account Management, Selling, Cross-Selling, Persuasion, Customer Value Proposition, Value Added Services, Product Lines, Product Demonstration, Sales Proposals, Contract Negotiation, CRM, Customer Acquisition, Entrepreneurship, Salesforce, Budgets, Sales Forecasting, Sales Targets, Driver’s License, DHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
If you are ready to join our team and become a future leader in the world of Freight Forwarding, submit your resume via OUR career’s website.
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