We are looking for an E-Commerce Sales Specialist with a strong background in musical instruments. In this role, you will manage our online sales platform and engage customers via phone to drive sales and provide expert product advice. Your deep knowledge of musical instruments will be crucial in helping customers find the right products.
Key Responsibilities:
- E-Commerce Sales: Oversee online platform operations, manage orders, optimize product listings, and monitor sales performance.
- Telesales Engagement: Make outbound calls to new leads, follow up on inquiries, and recommend products based on customer needs and preferences.
- Product Expertise: Use your knowledge of guitars, drums, keyboards, audio equipment, and more to advise customers and help them make informed decisions.
- Sales Optimization: Increase conversions through upselling and cross-selling during calls and by improving the website's sales strategies.
- Customer Support: Provide exceptional service, guide customers through the buying process, and foster loyalty with follow-up support.
Qualifications:
- Strong knowledge of musical instruments.
- Experience in e-commerce sales or telesales, preferably in the music industry.
- Excellent communication skills and customer-focused attitude.
- Immediate joiner preferred.
- If you’re passionate about music and sales, apply now to help us grow our business and deliver top-tier customer experiences!
Skills
- Musical instruments
- E-commerce
- Telesales
- Sales
- Customer Service
- Computer Skills
- MS Office
- Excellent written and verbal communication skills