Benefits: Visa+ Medical Insurance + other benefits as per the UAE Labour Law

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Subject: Applying for Retail Sales Manager

Key Responsibilities:

1. Sales Performance Management:

Analyze sales data and performance metrics across all branches to identify growth opportunities.

Develop and implement effective sales strategies to increase revenue and enhance customer satisfaction.

2. Staff Management and Training:

Oversee the scheduling and daily operations of retail staff, ensuring efficient service delivery.

Design and conduct training programs focused on sales techniques, customer service excellence, and operational procedures.

Conduct regular performance reviews and provide constructive feedback to enhance team development.

3. Customer Service Management:

Develop and implement customer service policies to ensure a consistent and high-quality service experience across all branches.

Oversee the customer service team, providing training and support to enhance their skills in handling inquiries and complaints.

Analyze customer feedback and complaint data to identify trends and areas for improvement in service delivery.

4. Franchise Management:

Manage incoming franchise inquiries, providing information and support to potential franchisees.

Develop and present franchise proposals, negotiate terms, and close franchise agreements.

5. Performance Monitoring and Reporting:

Set clear sales and operational targets for each branch and track progress regularly.

Prepare detailed reports on sales performance, franchise development, customer service, and operational efficiency for senior management

6. Team Motivation and Engagement:

Foster a positive and collaborative work environment by recognizing high performance and encouraging teamwork.

Organize team-building activities and initiatives to enhance staff morale.

7. Communication and Interpersonal Skills

• Excellent verbal and written communication, along with the ability to foster relationships with staff and customers.

Skills

• Outstanding written and verbal communication skills.
• Possessing excellent communication skills and know-how of sound written and verbal modes.
• Excellent managerial attributes and strong leadership skills.
• Proficient in managing a team of enthusiastic and skilled professionals.