Description
In this role, you will oversee operations for three branches based in Dubai headquarters and travel to Qatar as needed to support successful operations.
Role & Responsibilities:
- Ensure Efficiency: Oversee all studio operations, enforce policies, supervise cleanliness, stock supply & product availability, and drive improvements in operational KPIs.
- Deliver Excellence: Lead by example, support the team in challenging situations, coach for KPI achievement, and ensure exceptional client satisfaction through direct engagement and feedback analysis, resolve any issue on the spot.
- Achieve Sales Targets: Inspire and motivate the team to meet sales KPIs, balance targets across sessions, and develop strategies and plans to boost performance and drive revenue.
- Develop Talent: Motivate and develop the team through coaching and training, manage performance, and ensure effective recruitment and succession planning in collaboration with HR.
- Drive Performance: Support the General Manager with market insights, analyze KPIs, develop strategies for sales and product performance, prepare detailed business reports, manage budgets, forecasts, and cost control measures.
Skills
Skills & Competencies:
- Strong leadership skills with the ability to motivate and guide teams;
- Excellent problem-solving skills with a keen eye for detail;
- Outstanding verbal and written communication skills;
- Familiarity with operations management software and tools;
- Ability to make informed decisions quickly and effectively;
- Flexible and can easily adapt to changes;
- Understanding customer needs and aligning operations to meet them.
Education & Qualifications:
- Bachelor’s Degree in Business Administration, Management, Hospitality, Tourism, and any similar field;
- Preferably with a Masters Degree;
- Expertise in driving sales performance, developing strategies, and achieving targets;
- Experience managing multiple projects and meeting deadlines;
- Minimum of 2 years experience Managing over 25+ people (not less).