Operations Manager – Guest Relations

Location: Dubai, United Arab Emirates

Salary: Market related

Our client is a holiday property rentals company, offering luxury at esteemed locations across the UAE.

As a niche market and a growing portfolio, we are seeking a seasoned professional in the Short-Term Rental / Real Estate market to join their team.

Key role, reporting directly to the CEO, is to manage and oversee all day-to-day operations with regards to Guest Relations, property housekeeping and maintenance.

Responsibilities

·     Handle and manage difficult situations effectively to an acceptable resolution

·     Oversee and direct the maintenance manager

·     Check in guests on the DTCM portal and ensure DTCM / DED unit compliance matters and inspections.

·     Run day-to-day check-in and check-out procedures for properties and be the guests primary point of contact.

·     Conduct final inspections / reviews of each unit after housekeeping and maintenance teams complete their duties

·     Ensure VIP guests are satisfied, and needs are met - including providing a basic concierge service for bookings, airport transfer, car hire, local attraction recommendations, etc.)

·     Develop relationship with guests, such that you become a key contact for them, awareness of their itinerary

Skills

Requirements:

·      Minimum of 3 years’ experience in sales, guest relations or concierge

·      Experience managing day-to-day operations of holiday homes / Airbnb properties

·      Experience with PMS, Airbnb, booking software / hotel management software.

·      Strong CRM skills

·      Good understanding of inventory management, and cleaning standards.

·      Ability to solve problems and possess a positive attitude

·      Excellent numeracy skills, communications skills

·      Ability to work flexible hours due to the nature of the role

·      Candidates currently in the UAE are preferred

·      UAE driving license is an advantage