Job description

Job Title: Business Outlet Customer Service Executive (UAE National - Females Only)

Location: Various Business Outlets across Dubai

Department: Business

Job Grade: 11

Job Purpose

We are looking for enthusiastic and customer-oriented individuals to facilitate, process, and execute financial transactions at our Business Outlets. The role involves promoting and cross-selling Aafaq Islamic Finance’s products and services while meeting financial and operational targets.

Key Responsibilities

• Process customer financial transactions efficiently and accurately.
• Actively promote and cross-sell financial products and services.
• Provide exceptional customer service and maintain a professional demeanor.

Qualifications and SkillsEducation/Qualification:

• Minimum: High School Certificate or Diploma in any relevant field.
• Preferred: Bachelor’s degree in a related field.

Experience:

• No prior experience required.
• Preferred: At least 1 year of experience in a customer-facing role, ideally in banking or financial services.

Skills:

• Excellent communication skills in English and Arabic (spoken and written).
• Strong interpersonal skills to engage with diverse stakeholders.
• Proficiency in MS Office tools.

Job Details

Gender Requirement: Female candidates only.

Working Hours: 9:00 AM to 6:00 PM (5 working days a week).

Salary: AED 6,000 per month, plus Nafis benefits.

Work Locations:

Business Outlets across Dubai, including but not limited to:

• Al Quoz
• Trade Center
• Al Barsha Mall
• Dubai Mall
• Ras Al Khor
• International City
• Oud Metha
• Deira
• Al Qusais

For a complete list of outlets, please refer to our website or contact us directly.

Why Join Us?

• Work in a dynamic and professional environment.
• Gain experience in the financial services industry.
• Opportunities for growth and skill enhancement.

Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month

Experience:

• customer service: 1 year (Required)

Language:

• English (Required)
• Arabic (Required)

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Adept in using customer relationship management software to offer the best client services.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
• A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
• Fluent in operating the latest computer software and online tools.