• Understand the demand of consumers to provide timely service and solutions.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Interact with the senior management to understand updated organizational policies and new products.
• Collaborate with the technical team to solve ongoing issues with a product or service.
• Language Required: Hindi and English

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Commendable presentation skills to convey important points to the audience effectively.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in operating the latest versions of appropriate CRM software and Office Suite.